Surgical Instruments Shipping Policy
Worldwide delivery with reliable couriers, secure packing and tracking.
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The surgical instruments shipping policy below outlines how Orthogear Surgical processes and delivers your order. We ship from our facility in Sialkot, Pakistan to medical facilities and distributors across 30+ countries. Please review this surgical instruments shipping policy before placing an order.
This surgical instruments shipping policy applies to all shop orders, bulk orders and OEM orders.
Processing Time
As per our surgical instruments shipping policy, all products are inspected and packed before dispatch. The following processing time applies to your order:
| Order type | Processing time |
|---|---|
| Standard orders (in stock) | [e.g. 3-7 business days] |
| Custom, OEM and private label orders | [e.g. 15-30 business days] |
| Bulk and wholesale orders | [e.g. 10-20 business days] |
Note: Processing time does not include weekends and public holidays in Pakistan. We will notify you once your order has been processed and is ready for shipping.
Estimated Delivery Time
The delivery time below starts from the day of dispatch. These estimates are indicative only, as actual delivery time may vary depending on the courier.
| Region | Standard delivery | Express delivery |
|---|---|---|
| USA and Canada | [e.g. 7-12 days] | [e.g. 3-5 days] |
| United Kingdom and Europe | [e.g. 6-10 days] | [e.g. 3-5 days] |
| Middle East (UAE, Saudi Arabia) | [e.g. 5-9 days] | [e.g. 2-4 days] |
| Australia and New Zealand | [e.g. 8-14 days] | [e.g. 4-6 days] |
| Africa and other regions | [e.g. 10-16 days] | [e.g. 5-7 days] |
Customs clearance, public holidays, adverse weather and local courier delays are beyond our control and may delay delivery.
Our Shipping Partners
We ship through a network of established global couriers:
- DHL
- FedEx
- UPS
- DPD
We select the courier based on destination, shipment weight and delivery speed. You may also nominate a preferred courier or give us your freight forwarder's details when placing the order. All couriers follow the terms of our surgical instruments shipping policy, including tracking and delivery instructions.
Shipping Charges
Shipping charges depend on destination, shipment weight and delivery speed. [Shipping charges are calculated at checkout for shop orders.] For bulk, wholesale and OEM orders, the shipping cost is included in your quotation. [Free shipping on orders above USD ___, before tax and duty. Delete this line if you do not offer it.]
Shipping Terms for Bulk and Wholesale Orders
For distributors and wholesale customers, we offer these shipping terms:
- FOB: You organize freight from our port or airport of departure.
- CIF: We organize freight and insurance to your destination port.
- DDP: [We deliver to your door with duties and taxes cleared. Include only if applicable.]
Please state your preferred terms when requesting a quotation. For more on bulk orders, visit our Wholesale & Bulk Surgical Instruments Supplier page, or see our Sample Policy if you want to test quality first.
Packaging and Protection
Every order follows the export packing procedure in our surgical instruments shipping policy. Before dispatch, your items are:
- Inspected against the order specifications
- Cleaned and protected against moisture and scratches
- Placed in pouches or boxes and secured inside export cartons
- Clearly labeled, including your branding for private label orders
Please inspect the packages on receipt and notify us of any visible damage.
Tracking Your Order
After dispatch, we share the courier name and tracking number by email or WhatsApp. You can track your order online until it is delivered.
Customs, Duties and Import Taxes
Unless we agree on DDP (Delivered Duty Paid) in writing, the buyer is responsible for all duties, taxes and customs clearance in the destination country. These charges are not included in our prices or checkout total. Please check with your local customs authority about duties and taxes for medical devices in your country. Please read this surgical instruments shipping policy carefully so you know which costs apply to your order.
Export Documents
We prepare the shipping documents needed for customs clearance, including:
- Commercial invoice
- Packing list
- Certificate of origin (on request)
- [Other documents on request, e.g. material or test certificates]
Tell us before shipping if your country requires any other documents. You can see our certificates on our homepage and learn more about us.
Address Accuracy
Please make sure your address, postal code and phone number are correct. Wrong delivery details may cause delays and extra charges. To change an address, contact us [within 12 hours of placing the order / before we ship].
Damaged, Lost or Delayed Shipments
For damaged, lost or delayed shipments, our surgical instruments shipping policy applies. If goods arrive damaged, confirm the damage with us and send photos of the packaging and instruments within [7 days] of receiving the order. We will then share the replacement claim instructions. For lost or badly delayed shipments, we will follow up with the courier. [Add your actual refund / replacement policy.]
Frequently Asked Questions
What is included in the surgical instruments shipping policy?
It covers processing time, delivery time, couriers, packing, tracking, customs and duties, and damaged or lost shipments.
How long does it take to ship surgical instruments?
Delivery generally takes [x-y business days] from the day of dispatch, depending on destination and courier. See the delivery table in this surgical instruments shipping policy.
Can you ship to my country?
We ship to medical facilities and distributors in 30+ countries, including the USA, UK, Canada, Australia, Germany, UAE and Saudi Arabia. If your country is not listed, contact us.
What couriers do you use?
We ship through DHL, FedEx, UPS and DPD.
Who pays customs duties and taxes?
The buyer pays customs duties and taxes in their country, unless DDP has been agreed in writing.
Can I get a tracking number for my order?
Yes. We send the tracking number once the shipment has been dispatched.
Can you ship to my forwarder?
Yes. Please give us the forwarder's details when placing the order.
Contact Us About Shipping
Questions about our surgical instruments shipping policy, delivery time or customs? Contact us:
- Phone / WhatsApp: +92 317 6207726
- Email: info@orthogearsurgical.com
- Address: Street No. 10, Hunter Pura, Kashmir Road, Sialkot, Pakistan