OrthoGear Surgical Terms and Conditions

1Introduction to OrthoGear Surgical terms and conditions

OrthoGear Surgical is a trusted manufacturer and supplier of orthopedic surgical instruments, implants, and medical equipment. You can learn more on our About Us page. We serve hospitals, clinics, distributors, and healthcare professionals worldwide.

By using our website, you confirm that you have read, understood, and accepted these terms. If you do not agree with any part, please stop using the website.

2Who can use our website

Our website is for medical professionals, distributors, hospitals, and businesses that buy orthopedic surgical instruments. To use our site, you must:

• Be at least 18 years old
• Be legally able to enter into a contract
• Use our products for lawful, professional medical purposes only

We do not sell surgical instruments to the general public for personal use.

3Products we offer

OrthoGear Surgical manufactures and supplies bone drills and saws, orthopedic implants and plates, surgical screws and pins, trauma instruments, and external fixation devices.

We work to keep descriptions, images, and specifications accurate. Small differences in color, size, or finish can occur because of manufacturing changes. These differences do not affect quality or performance.

4Placing an order

When you place an order on our website, you agree that:

• All orders depend on product availability
• We may accept or reject any order at our discretion
• Order confirmation does not guarantee stock availability
• Prices may change without prior notice
• We may cancel orders affected by pricing errors

After confirmation, our team will contact you about delivery timelines and next steps. For questions, visit our Contact Us page.

5Pricing and payment

All prices on our website are subject to change. We accept the payment methods shown at checkout or shared by our sales team. Full payment, or an agreed advance, must be received before dispatch unless we have a separate written agreement with you.

If a pricing error appears, we may correct it and inform you before processing your order.

6Shipping and delivery

We ship orthopedic surgical instruments worldwide. Delivery time depends on your location, order size, and customs clearance. Full details are on our Shipping Policy page.

• Delivery dates are estimates, not guarantees
• We are not responsible for delays caused by customs or couriers
• Risk of loss passes to the buyer once the order is dispatched
• Import duties and taxes on international orders are the buyer's responsibility

7Quality standards and compliance

Every product we make follows strict quality control. Our instruments are built to meet international standards, including ISO and CE requirements where applicable. For background on the standards behind medical device quality, see ISO 13485 for medical devices and the World Health Organization's medical devices guidance.

The buyer must confirm that our products meet the medical regulations of their own country before use. OrthoGear Surgical is not responsible for regulatory issues caused by improper use or non-compliance on the buyer's part.

8Returns and exchanges

We accept returns only under these conditions:

• The product has a genuine manufacturing defect
• You report the issue within the return window stated in your order confirmation
• The product is unused and in its original packaging
• Custom-made or specially ordered instruments are not eligible for return

To start a return, contact our support team with your order details and photos of the defect.

9Warranty information

Our instruments are provided for professional use only. We guarantee the manufacturing quality of our products, but we do not guarantee specific surgical outcomes. Results depend on proper handling, sterilization, and the expertise of the medical professional using the instrument.

10Limitation of liability

OrthoGear Surgical is not liable for indirect, incidental, or consequential damages from using our products. This includes surgical outcomes, business losses, third-party claims, and damage caused by misuse or improper handling. Our liability is limited to the value of the product purchased.

11Privacy and data protection

We handle your personal information responsibly. To learn how we collect, use, and protect your data, read our Privacy Policy.

12Intellectual property rights

All content on this website, including text, images, logos, and product designs, belongs to OrthoGear Surgical. You may not copy, reproduce, or use it without written permission.

13Changes to these terms

We may update these OrthoGear Surgical terms and conditions from time to time. Changes are posted on this page with a new "Last updated" date. Continuing to use our website means you accept the new terms.

14Governing law

These terms are governed by the laws of [Your Country/State]. Disputes arising from these OrthoGear Surgical terms and conditions fall under the jurisdiction of the courts of [Your City/Country].

15OrthoGear Surgical terms and conditions: FAQs

16Contact us

Questions about these OrthoGear Surgical terms and conditions? Reach out to our team directly.